Describe the screen, feature, and steps that led to the problem.
Official Diva app support
A little help, right when you need it.
Get help with your Diva account, purchases, subscriptions, scans, reminders, health sync, privacy choices, or anything that does not feel right in the app.
Talk to a human
Tell us what happened
Email is the fastest way to reach Diva support. Tell us what you were trying to do, what happened instead, and which device you are using.
Support email
slay@askdiva.app
Email Diva support
For app issues, feedback, feature requests, billing access, privacy requests, and safety reports.
What to include
Include your device model, OS version, and Diva app version.
Add a screenshot if useful and the sign-in method or purchase store involved.
Please keep sensitive information private: Never email your password, Apple or Google password, full payment-card number, authentication code, or unnecessary health information.
Before you email
Quick fixes for common issues
These steps solve many temporary account, purchase, scan, notification, and connection problems.
I cannot access my account
Use the same sign-in method you originally selected: Apple, Google, or email. If you used Sign in with Apple and chose Hide My Email, continue with Sign in with Apple rather than creating a new account. Check your connection and install the latest available version of Diva before trying again.
My Diva Pro purchase is not recognized
Make sure the device is signed in to the same Apple ID or Google account used for the purchase, then use Restore Purchases in Diva where available. If access is still locked, email support with the store, subscription name, and purchase date. Do not send full payment details.
A photo or AI scan is not working
Confirm Diva has camera or photo access, use a stable internet connection, clean the camera lens, and retake the photo in clear, even light. Avoid filters and heavy shadows. If the scan still fails, include the error message and app version in your support email.
Reminders are not arriving
Confirm the reminder is enabled in Diva and notifications are allowed for Diva in your device settings. Focus, Do Not Disturb, battery-saving settings, and scheduled notification summaries can delay or silence alerts.
Health or activity data is not updating
Check that Diva still has permission to read the selected activity and sleep data in Apple Health or Health Connect. Reconnect the health provider in Diva if needed, then reopen the app. Diva uses read-only access and does not write health records back to those platforms.
Purchases and subscriptions
Billing is managed by your app store
Apple or Google processes the payment, renewal, cancellation, and refund request for subscriptions purchased through its store. Diva receives purchase and entitlement status, not your full card number.
Manage an Apple subscription
View, change, or cancel your Diva subscription through your Apple subscription settings.
Apple subscription help →Manage a Google Play subscription
View, change, or cancel your Diva subscription through Google Play.
Google Play subscription help →Refund requests
Refund eligibility is decided by the store where you purchased. For an Apple purchase, use Apple's Report a Problem service. For a Google Play purchase, follow Google Play's refund process.
Important: Deleting Diva or deleting your Diva account does not cancel an active Apple App Store or Google Play subscription. Cancel the subscription separately in the store to stop future renewal.
Account, privacy, and safety
Your account stays under your control
You can manage permissions, review Diva's data practices, disconnect optional health access, and permanently delete your account.
Delete your account
- Open Diva and sign in.
- Open Profile.
- Select Privacy & Security.
- Select Delete Account, review the warning, and confirm.
If you no longer have access to the app, use the web deletion request on the Privacy page. Account deletion is permanent.
Review your choices
Read how Diva handles data, optional AI processing, health connections, and deletion requests.
Open Privacy & Safety →Review service terms
Read the rules for using Diva and the full Diva Pro billing and renewal terms.
Open Terms of Service →